Learning Cloud
The Tungsten Education System will be undergoing maintenance Sunday 5/14/2023 at approximately 11:00 AM PDT. Please plan accordingly.

Course Details

ControlSuite v1 Technical Support Training | EL-CTS-TECHSUP-010

Course/Exam Description

Course Title: ControlSuite v1 Technical Support Training
Duration: 4 - 8 Hours
List Price: $1000 USD (Add to cart to view applicable discount)
Skill Level:  Intermediate
Course P/N: TR-8000-0025N

Description:  This training course provides technical certification training for ControlSuite.  The training is delivered through the use of presentation material, demonstration(s), and simulations.

Audience:  Technical Support technicians, Help Desk Technicians, and IT Administrators who are responsible for providing post-sales technical support and troubleshooting to customers and issue escalations.

Prerequisites:  Introduction to ControlSuite Learning Path, Introducing Kofax ControlSuite, AutoStore Technical Support Training, Equitrac Technical Support Training, and Output Manager Technical Support Training.

Objectives:  After completing this course, a learner will be able to: 

  • Understand the Unified Platform used in ControlSuite.
  • Understand the ControlSuite Platform
  • Understand ControlSuite's Capabilities.
  • Understand the License Details of ControlSuite.
  • Understand where to access troubleshooting resources for ControlSuite.
  • Be able to access and understand how to use the ControlSuite Web Help.
  • Understand how to access and how to direct customers to access the Customer Help Site.
  • Be able to use the ControlSuite troubleshooting job aid.
  • Understand the purpose for and how to use the external logs used with ControlSuite.
  • Be able to complete the Case Notes Creator (CNS) Form used for escalations.
  • Understand the Architecture and System Requirements of Business Connect
  • Be able to configure Business Connect.
  • Be able to troubleshoot Business Connect.
  • Be able to successfully complete end of module assessments.

Enrollment Options

Log in or create an account and then click 'Purchase' to see your enrollment options and any applicable discounts.



Associated Courses / Exams