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Course Details

ControlSuite v1 Technical Support Training | EL-CTS-TECHSUP-010

Course/Exam Description

Course Title: ControlSuite v1 Technical Support Training
Course ID: EL-CTS-TECHSUP-010
Duration: 4 - 8 Hours
List Price: $1000 USD (Add to cart to view applicable discount)
Skill Level:  Intermediate
Course P/N: TR-8000-0025N

Description:  This training course provides technical certification training for ControlSuite.  The training is delivered through the use of presentation material, demonstration(s), and simulations.

Audience:  Technical Support technicians, Help Desk Technicians, and IT Administrators who are responsible for providing post-sales technical support and troubleshooting to customers and issue escalations.

Prerequisites:  Introduction to ControlSuite Learning Path, Introducing Kofax ControlSuite, AutoStore Technical Support Training, Equitrac Technical Support Training, and Output Manager Technical Support Training.

Objectives:  After completing this course, a learner will be able to: 

  • Understand the Unified Platform used in ControlSuite.
  • Understand the ControlSuite Platform
  • Understand ControlSuite's Capabilities.
  • Understand the License Details of ControlSuite.
  • Understand where to access troubleshooting resources for ControlSuite.
  • Be able to access and understand how to use the ControlSuite Web Help.
  • Understand how to access and how to direct customers to access the Customer Help Site.
  • Be able to use the ControlSuite troubleshooting job aid.
  • Understand the purpose for and how to use the external logs used with ControlSuite.
  • Be able to complete the Case Notes Creator (CNS) Form used for escalations.
  • Understand the Architecture and System Requirements of Business Connect
  • Be able to configure Business Connect.
  • Be able to troubleshoot Business Connect.
  • Be able to successfully complete end of module assessments.

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