AutoStore 8 Tech Support Training | EL-AS-TECHSUP-080


Course Title: AutoStore 8 Tech Support Training
Course ID: EL-AS-TECHSUP-080
Duration: 4 - 8 Hours
Price: $850 USD
Skill Level: Intermediate
Course P/N: TR-8000-0020N

Description:  This training course provides technical certification training for AutoStore 8, which is part of ControlSuite.  The training is delivered through the use of presentation material, demonstration(s), and simulations.

Audience:  Technical Support technicians, Help Desk Technicians, and IT Administrators who are responsible for troubleshooting AutoStore and escalating issues.

Prerequisites:  Introduction to ControlSuite Learning Path and Introducing Kofax ControlSuite

Objectives:  After completing this course, a learner will be able to: 

  • Understand the features of AutoStore, including the essential features.
  • Understand the components of the AutoStore product family.
  • Understand the new features in AutoStore 8.
  • Understand where to find the Troubleshooting Resources for AutoStore.
  • Understand how to access ControlSuite Web Help.
  • Understand how to access the Kofax Customer Help Site.
  • Be familiar with the AutoStore Troubleshooting Job Aid.
  • Be able to successfully troubleshoot and resolve these issues:
    • AutoStore Service (Batch.exe) Cannot Start.
    • Missing Output File or Cannot Route to Remote File Share.
  • Understand the log file settings and the location of the log files.
  • Understand how to use the Case Notes Creator (CNC) Form for escalations.